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Reservations Clerk Job Description


Terms of Employment:  Seasonal, Full time, Shift, Holidays, Weekends, Day, Night, Evening

Salary:  $10.00 to $12.00 Hourly, 40 hours per week, Other benefits

Anticipated Start Date: December 1st, 2008

Location:  Apex Mountain Resort - Penticton British Columbia

Skill Requirements:

Experience: Experience and asset but will train
Languages: Speak English, Read English, Write English
Business Equipment & Computer Applications: Hotel Soft & Basic Computer Applications
Specific Skills: Register arriving guests and assign rooms.  Process group arrivals and departures.  Take, cancel and change room reservations.  Process telephone calls and provide information on hotel facilities and services.  Provide general information about points of interest in the area.  Provide information about services available in the community.  Arrange services required for guests with special needs.  Secure guests valuables.  Process wake-up calls.  Store and retrieve luggage.  Investigate and resolve complaints and claims.  Process guests departures and calculate charges and receive payments.  Balance cash and complete balance sheets, cash reports and related forms.  Maintain occupancy statistics.  Customer service orientated.  Follow emergency and safety procedures.  Work with minimal supervision.  Clerical duties (ie: faxing, filing, photocopying, keyboarding).
Transportation: Own transportation is required.  Travel expenses not paid by employer.  Public transportation is not available.
Essential Skills:  Reading text, writing, & oral communication in English.  Problem solving, job task planning and organizing, computer use & continuous learning.

  • Benefits - Bonus Rewards Program:
    • One dollar extra for every hour worked payable at the end of the season **
    • Monthly staff give away incentives - ie: Gas Vouchers / Restaurant Vouchers
    • Discounted Lift Tickets

      ** If employee quits or gets fired before the end of the ski season (April), there will be NO Bonus Money paid.  Bonus money is paid out on your last cheque.

** Employment Information You Need To Know **